FAQ
Help Center
Vous avez une question ? Vous voulez en savoir plus sur le processus de location? Pour vous aider à rapidement obtenir les réponses à vos questions, nous avons dressé une liste de toutes les questions les plus fréquentes de nos clients et les réponses correspondantes. Vous ne trouvez pas ce que vous cherchez ? Contactez-nous et nous serons ravis de vous aider.
Is fuel included in the service?
Yes, fuel is included in all our services so you can benefit
more time and peace.
Do you offer gift cards?
Yes, we offer half-day/evening or full-day gift cards with the fuel option included for each service.
What payment methods do you accept?
To pay, simply click on the payment button in the invoice you will receive by email or the link we will send you at the latest 5 days before your departure.
We also accept all of the payments listed below. However, if the service is to be shared between several members, direct payment may, under certain conditions, be made before departure.
Why an online store page?
CapBatBassin is not an online store and does not hold any stock.
However, some customers want to have goodies with our logo on them when they go out.
This is why we offer this purchase option only to customers who request it when booking and early enough (minimum 10 days before) to be able to deliver them on the day of boarding.
Where can I find my cancellation policy, booking voucher and passenger list?
To access our cancellation policy, booking voucher or passenger list,
Please consult article 14 of our general conditions of sale as well as the associated annexed documents by clicking on the PDF link below.